LEGAL

Privacy Policy

Last updated: 16 October 2026

This Privacy Policy explains how Venlis Pte. Ltd., which operates Venlis Lab-Grown Diamonds ("Venlis Lab-Grown Diamonds", "we", "us"), collects, uses, discloses and protects personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the "PDPA"). It applies to personal data collected through this website and through our enquiry and messaging channels.

1. Who we are

Venlis Lab-Grown Diamonds is a lab-grown diamond jewellery atelier offering bespoke design and private consultations at #04-53B, 14 Scotts Road, Far East Plaza, Singapore 228213, operated by Venlis Pte. Ltd. (UEN 202607620W).

2. Personal data we collect

We collect only what we need to serve you and to respond to you:

Appointments. When you arrange a consultation with us on WhatsApp, your name, phone number, the day and time you ask for, and anything you tell us about the piece you have in mind.
Contact form, WhatsApp, email and telephone. The contact details and information you share with us in those messages.
Your use of this website. Technical information such as pages visited, device and browser type and approximate location, collected through cookies and similar technologies (see section 9).

3. How we use personal data

To arrange, confirm, remind you of and, where needed, reschedule your appointment.
To prepare designs, renderings and written quotations for a commission you ask us about, and to make and deliver that piece.
To reply to your questions and feedback.
To operate, secure and improve this website and our service.
To comply with legal and regulatory obligations.

4. Consent and withdrawal

By submitting a form on this website or contacting us, you consent to our collection, use and disclosure of your personal data for the purposes in section 3. You may withdraw your consent at any time by contacting our Data Protection Officer (section 12). We will tell you the likely consequences of withdrawal, for example that we may no longer be able to provide a service you asked for, and we will process your request within a reasonable time.

5. Promotional messages

We send promotional messages only to people who have agreed to receive them, and we observe the Do Not Call provisions of the PDPA. You can opt out at any time by replying to the message or by contacting us.

6. Disclosure to third parties

We do not sell personal data. We disclose personal data only where needed for the purposes above, or where required or permitted by law, including to:

Service providers who support our operations, such as Wix (our website), WhatsApp (messaging and appointments), Google (email), and our website analytics provider. These providers process data on our behalf or under their own terms.
Government and regulatory authorities, where required by law.

7. Transfers outside Singapore

Some of our service providers store data on servers outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure that it receives a standard of protection comparable to that under the PDPA.

8. Protection and retention

We protect personal data with reasonable security arrangements against unauthorised access, collection, use, disclosure, copying, modification or disposal. We keep personal data only for as long as it is needed for the purposes it was collected for, or as required for legal or business reasons, after which we delete or anonymise it.

9. Cookies

This website uses cookies and similar technologies to work properly and to help us understand how it is used. You can set your browser to block or delete cookies, but some parts of the website may then not work as intended.

10. Access and correction

You may ask to access the personal data we hold about you and how it has been used or disclosed in the past year, and ask us to correct any error or omission. We may charge a reasonable fee for an access request, and will tell you the fee before we process it. We will respond as soon as reasonably possible.

11. Data breaches

If a data breach is likely to cause you significant harm, we will notify you and the Personal Data Protection Commission as the PDPA requires.

12. Data Protection Officer

For any question about this policy or your personal data, or to withdraw consent, please contact:

Data Protection Officer
Venlis Lab-Grown Diamonds, #04-53B, 14 Scotts Road, Far East Plaza, Singapore 228213
Email: venlissg@gmail.com
WhatsApp: +65 8335 7866

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.